The use of augmented reality (AR) in field service has shifted from hypothetical to reality with companies experiencing benefits such as remote resolution and stronger training and support of field workers. Fresenius Kabi is a global health care company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition.
Did you know that nearly half of the field service technicians claim “paperwork and administrative tasks” are the worst part of their day? Or that, despite the “digitalization” of field service sector, technicians still waste an unacceptable amount of time looking for information to do their jobs? These revelations,uncovered in a study conducted by The Service Council,clearly indicate that it’s not enough to digitize some forms if you’re striving for greater technician productivity and workflow efficiency.
Organizations utilizing low-power IoT applications should be giving increased consideration to their eventual migration from 2G and/or 3G networks to LTE. While the transition seems daunting – and make no mistake, any major change has bumps in the road – working ahead with your timeline and technology requirements in mind will make the process much easier to manage.
Many companies, across all industries, face challenges with the deployment of Internet of Things (IoT) solutions, driving them to continue to deploy "single-point solutions" that focus on the IoT technology and are limited in their business scope and results.
The Internet of Things (IoT) has taken center stage in our increasingly technological world. Connected devices are becoming more practical and affordable for mainstream consumers, as well as an integral part of many businesses. We trust M2M applications to transmit confidential and personal information, monitor valuable assets, and control mission- critical devices.
When you are out in the field servicing customers everyday—installing and fixing a product or updating a service—you are very much a ‘lone wolf’. In other words, most of the day is spent working alone, problem-solving with tremendous pressure to finish within a specific timeframe and move on to the next job.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Zubie, Inc. has launched a Driver Check-In feature to help fleet managers track location, mileage, behavior, and trip history for alternate drivers in a specific vehicle.
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?
Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.