Creating an intentional customer focus goes far beyond taking care of customers and achieving acceptable levels of customer satisfaction. An intentional approach also shapes a company’s culture, improves employee engagement and performance, and positively impacts financial growth. Popular tools such as work objectives, surveys, and metrics are a good start but are like small hand tools compared to the “power tool” usage of a true “intentional customer focus.” The end goal is to achieve customer loyalty for repeat sales and referrals, constantly developing strategic customer relationships.
As the pressure from competitors like Amazon and eBay continues to grow, many retail organizations are looking for new ways to reduce costs, increase revenue and optimize their overall customer service experience. Large retail outlets like Blockbuster, Circuit City, and most recently ToysRUs, have been forced to close their doors over the past years because they were too slow to react to the ever-changing consumer landscape.
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.
How to position your business for success in a connected, mobile, data-based world.
You have the best drivers and vehicles. Now how do you get best practices in place to ensure maximum efficiency, and thus maximum profitability?
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Abaqus, Inc., a provider of the myGeoTracking cloud-hosted Field Service Automation Platform, today announced the launch of its certified load-tracking and supply chain support solution for the US Postal Service’s next generation Solution for Enterprise Asset Management (SEAM) TMS for freight brokers and 3PLs providing over-the-highway transportation of the US mail
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.