INDUSTRY INSIGHTS

  • Want To Improve Utility Service Reliability? Start By Choosing More Reliable Mobile Computers

    Utilities are among the most data-reliant industries today, with the quality of their services heavily dependent on real-time insight into system demand and asset performance. That is why the utility sector has been one of the most reliant on mobile computing technologies for the last 20+ years.

  • Mobile Connectivity: Adding Value To The Service Relationship

    Digital connectivity has changed every aspect of the way consumers use and interact with products. The ability for devices to “talk” amongst each other, across platforms and functions, is becoming point-of-entry. Companies like Amazon are creating new revenue streams by enabling these kinds of conversations. Through products like the Amazon Dot, a refrigerator can proactively order more milk when the refrigerator detects that a consumer is starting to run low.

  • Augmented Reality Takes Field Service To A New Level

    Field service technicians often work in cramped and inconvenient locations, and they don't want to go back and forth between the device they're working on and a service manual. In many situations, a better approach is an augmented reality display. It lets them view the equipment they're working on and information about it at a single glance. Field service promises to be one of the biggest growth areas for Augmented Reality (AR).

  • Service Smart Homes With Efficiency And Intelligence

    While connected homes, aka smart homes, will offer exciting technology, there will be challenges that many households will face from basic use to troubleshooting alerts and connectivity problems. Better technology will continually replace the old. Having the ability to deliver fast and dependable customer service will be key for field service companies to stand out from the rest.

  • Lean Service Management: Streamlined Processes Can Satisfy Customers And Deliver New Profits

    Consumers and companies don't just buy products today, they buy experiences and solutions to problem s. If a perfect product has less-than perfect delivery, service, and support, customers will be unhappy - and may look to competitors for alternatives.

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SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

FIELD TECHNOLOGIES' PARTNERS

ARI driven fleet professionals driving results Astea International Logo
Dell Rugged
GPS Insight Havis Logo IFS
Infor KORE Librestream
Microsoft Panasonic Logo Prontoforms
SalesForce.com ServiceMax Logo ServicePower
Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies  

DIGITAL MAGAZINE

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INDUSTRY NEWS

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FROM THE EDITOR

Strategic Field Service Takes Hold Strategic Field Service Takes Hold

I’ve witnessed significant progress among field service organizations this year. If asked to summarize what’s happening, I’d conclude that in 2018 field service has become more strategic. Born from the recognition that field service can be a profit center versus a cost center, companies have begun to realize that being more intentional about how they’re delivering field service can truly transform their business.

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RECENT WEBINARS

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

  • Demystifying Digital Transformation

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  • Today’s Innovation For Tomorrow’s Digital Transformation

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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