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  • Improving Your Retail Form Solutions

    As the pressure from competitors like Amazon and eBay continues to grow, many retail organizations are looking for new ways to reduce costs, increase revenue and optimize their overall customer service experience.  Large retail outlets like Blockbuster, Circuit City, and most recently ToysRUs, have been forced to close their doors over the past years because they were too slow to react to the ever-changing consumer landscape.

  • IoT Terminals Enable Intelligent Waste Management

    Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.

  • IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management

    School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.

  • The Trends Transforming On-the-Go Business

    How to position your business for success in a connected, mobile, data-based world.

  • Improved Productivity & Payroll With GPS Fleet Tracking

    You have the best drivers and vehicles. Now how do you get best practices in place to ensure maximum efficiency, and thus maximum profitability?

More Industry Insights



Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  


AMobile ARI driven fleet professionals driving results Astea International Logo
Capriza Dell Rugged
GPS Insight Havis Logo
IFS KORE Librestream
Microsoft Panasonic Logo Prontoforms
RAM Mounts ServiceMax Logo
ServicePower Trimble PULSE Telogis, A Verizon Company
Xplore Technologies Zebra Technologies


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Innovation Apparent At Field Service USA 2018 Innovation Apparent At Field Service USA 2018

It was a lovely week in Palm Springs last week at Field Service USA (especially since I left four inches of snow in Erie, PA). The consensus at the event was that there was an energy about it quite unlike previous years, and I think that the energy stemmed from a field service audience that has become truly ready to embrace innovation. We talk about the shift from cost center to profit center and the view of the field service function as becoming more strategic, and I think this evolution is why the 2018 event seemed so much more energetic

More From The Editor


  • Customer Experience In Field Service: The Journey From Good To Great

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

  • Deliver Smarter Service To Your Customer

    What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?

  • Fix Your Technician Resource Gap

    70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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