Article | January 9, 2018

The New Industrial Revolution

Source: Astea International

How connected devices, equipment, and customers will reshape and reinvent service models.

We are in the midst of a mini-industrial revolution.

Much like the industrial revolution of the late 19th century, how our world currently thinks, operates and conducts business will be vastly different than it was before.

At the heart of this transformation is the concept of connectivity—machines connecting with other machines; customers connecting with brands in real-time on multiple platforms; and companies connecting with all their stakeholders at a level never seen before.