Featured Articles

  1. What A Consumer-Grade Mobility Strategy Really Costs Enterprises With A Field-Based Workforce

    Technology has done wonders for business in the last 20-plus years, especially mobile technology. Tablet, laptop and even handheld computers have completely transformed the notion of field service and, therefore, customer service. Customer questions can be answered and problems can be solved by technicians in a matter of minutes – not days, weeks or months. Ideas from the best, brightest and most skilled workers can be applied, even if they are hundreds of miles away from the actual job site. 

  2. How To Connect With Employees That Don’t Have Email

    For desk-bound office workers, having a corporate email address is a given. For many of these workers, using email comprises a huge chunk of the day—often to their dismay. In stark contrast are deskless workers, the 2.7 billion-person strong portion of the global working population who don’t work from an office, don’t complete their work on a computer, and often, don’t have a company email address. Being able to communicate with employees that don’t have email can be quite the challenge.

  3. 3 Employee Engagement Challenges Facing The Utilities Industry

    Similar to other deskless industries, there are unique employee engagement challenges facing the utilities industry brought on by advances in technology and a shortage of qualified workers. The latest employee engagement statistics reveal that only 52% of utility workers are engaged. With many changes happening in the industry and an often stressful and even dangerous work environment, it’s no surprise that employee engagement is a challenge.

  4. Boost Team Productivity With Field Force Communication Solutions

    Service teams are an integral part of any telecommunications business. When these employees aren’t consistently able to access knowledge and information in real-time, whether they need troubleshooting help, info on new processes and procedures, or alerts to hazards in the field, it impacts both performance and engagement.

  5. Working In Harmony – Why Best Of Breed Field Service And CRM Software Need To Be Best Of Friends

    Field service management (FSM) and customer relationship management (CRM) are best-of-breed solutions that are essential to the work of field technicians. Both tools manage different aspects of client needs, but if they’re not working together, businesses will miss out on new opportunities and more productive work processes. So how do you synch the two? Andrew Lichey, Product Manager at IFS, outlines how efficiently combining FSM with CRM can help increase revenue and keep customers happy.

  6. Digital Business Transformation: How To Accelerate To The IoT Edge

    Remember that car journey to take the kids to visit the grandparents?  It always seemed you had barely left the driveway when a voice from the back seat asked – “Are we there yet?” Right now, across the world, there’s a veritable army of C-level executives in countless organizations - all of whom understand that their business needs to undergo a digital transformation with an IoT deployment at its heart – and yet still find themselves staring at their CIO or an under-pressure project manager and asking that question:

  7. Top 5 Field Service Power Metrics

    There’s no shortage of numbers field service leaders can track. But which metrics could be most impactful to your service organization?

  8. The Key To Maximizing IoT Investments In Field Service

    Identifying opportunities for value-added field service management solutions.

  9. How To Navigate Emerging LTE Technologies For IoT

    As cellular carriers today cater to consumer demand for high- speed LTE connectivity, they are faced with the challenge of finding a network solution that will continue to support the growth of IoT as spectrum re-farming forces the shutdown of legacy 2G and 3G networks. The result: new low-power LTE technologies – Category NB1 (NB-IoT) and Category M1 (Cat-M1 or LTE-M) – that have been specifically designed and deployed for IoT.

  10. Geo-Fencing In Field Service: Expanding The Boundaries

    It's been nearly 30 years since the Magellan Corporation introduced the first hand-held navigation device and nearly 20 years since GPS accuracy degra- dation was stopped by the United States Defense Department, spearheading a significant increase in the use of location coordinates for commercial and personal use. Nearly 15 years ago, field service organizations began to tap into in-vehicle location coordinates to better track their field service resources, improve scheduling and routing, and offer point-to-point navigation. With the greater availability of GPS native to intelligent handheld devices, location coordinates were further embedded into day-to-day field service operations.