Featured Articles

  1. An SFGSM Analyst's Take

    The state of the global security systems services market is strong – and one of the fastest growing segments in the global services marketplace. In fact, according to research analyst firm, Stratistics MRC, the “global Home Security Solutions market [was] valued at [US]$31.6 billion in 2015 and is expected to reach [US]$57.73 billion by 2022 growing at a CAGR of 8.9%.”

  2. Integration Best Practices

    In this new video “Integration Best Practices” featuring Astea COO David Giannetto, you’ll see just how easy it is to drive digital transformation, create new service offerings, and expand existing customer contracts with Astea Alliance.

  3. Avoid Accident Costs Hidden In Your Blind Spot

    According to insurance agency estimates, each dollar of direct accident cost equates to three dollars of indirect costs. The hidden costs associated with an accident are often hard to measure but leave a lasting impact on your company’s bottom line. 

  4. Don’t Pay The Price For High Risk Drivers

    Poor drivers can significantly impact your bottom line. The Occupational Safety and Health administration (OSHA) reported that motor vehicle crashes cost employers $60 billion annually in medical care, legal expenses, property damage and lost production alone. This does not include indirect costs.

  5. How To Train And Coach Drivers On Best Safety Practices

    The insights collected by video and telematics solutions not only help to benchmark and measure driver performance, but to educate drivers on unsafe patterns or events, as well.

  6. Connecting Service Operations With Telematics

    How telematics today can share real-time information and connect mobile workers in the field with the back office, customers and equipment, allowing the entire service workflow to be increasingly connected.

  7. Augmented And Mixed Reality Provide New Opportunities For Field Service Organizations

    This emerging technology can play a significant role in changing the way field technicians and the business collaborates to resolve technical issues, provide support and access documentation.

  8. Steps To Automated Scheduling: A Quick Guide

    This quick guide explains the various scheduling strategies as steps, allowing you to select the stage that best describes your current operation and identify the goal for your future scheduling needs.

  9. Q&A: How To Thrive In The Experience Economy

    I had the pleasure of attending IFS World Conference 2018 in Atlanta in May, and enjoyed hearing Mark Brewer, Global Industry Director for Service Management at IFS, speak energetically about the evolution field service organizations are in the midst of. Brewer brought up numerous interesting points and themes, and I’m happy to have him here with us to dive into some of them.

  10. Selecting A Field Service Management Software

    Learn how FSM software alleviates business challenges and which questions you should ask during the evaluation process.