Featured Articles

  1. The Real Cost Of Paper

    In today’s economy, businesses are always searching for another way to reduce expenses, eliminate excess, and increase efficiencies across processes. Furthermore, today’s advanced technology has allotted these businesses even more avenues to achieve these benchmarks. Digital documents, email communication, and cloud storage has become more accessible and secure for even the smallest of businesses.

  2. The Three Most Valuable Use Cases For Field Service Mobile Apps

    Field service leaders automate and streamline processes in myriad ways. There’s no right answer to the question of how to digitally transform a field service organization. That said, a good litmus test for success is the elimination of paper, emails, spreadsheets and calendars for managing service operations. If you’ve removed these from everyday operations, you’ve made great strides toward digital transformation.

  3. Using Video Peer Learning To Train Field Service Professionals

    Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs that can only be done right in person. These hard working consultants, inspectors, in-home tutors, rotating managers, installation specialists, construction teams, and repairmen (to name only a few) go out every day to remote work sites, properties, or customer homes to do things that can't be done over the phone or even with video chat.

  4. Weighing Your Options: The Mobile Versus Portable Scale

    The words “portable” and “mobile” have been used interchangeably for years to talk about how easy it is to move a computer from one workspace to another. Correctly, dictionaries now describe “portable” as something that can be moved, while “mobile” is moved freely or easily. As a result, the word “mobile” has increasingly dominated as an adjective to describe a plethora of goods: There are mobile homes (weighing 12 to 14 tons) and portable potties. There are mobile cranes and portable generators. While each of these are much larger than most of the mobile devices that we think about like cellphones, they still have meaning when considered in reference to something stationary. A mobile home is smaller than a house. A portable generator is smaller than a fixed power plant.

  5. The New Industrial Revolution

    How connected devices, equipment, and customers will reshape and reinvent service models.

  6. How Today's Investments Shape Tomorrow's Field Service Landscape

    A multitude of emerging technologies are changing the landscape of service management. Many of these technologies — once considered luxuries — will become necessities over the next five years. This report explores how today's investments by the Best-in-Class influence tomorrow's service landscape. Most importantly, the report will explain how you can prepare your firm right now. 

  7. Define Your Predictive Strategy By Focusing On The Right Capabilities

    Organizations that take advantage of predictive analytics, on average, double year-over-year improvements in service costs, service revenue, asset uptime, and reactive dispatches, This growth is desirable for any organization, but to make predictive analytics an effective strategy, it's important to look at the activities amplifying returns from investing in this technology.

  8. Prioritize The Customer With Automation In Field Service

    After-sales service is now one of the biggest opportunities for companies looking to generate revenue, increase margins, and improve customer loyalty. Used correctly, emerging technology could become a huge source of competitive differentiation in field service. By putting the customer first and operationalizing field service strategy, organizations can maximize results.

  9. Improve Customer Experience Through Connected Field Service

    Learn how to give your customers what they want and need by 2020, customer experience will overtake price and product as the key brand differentiator per the Walker 2020 Customers Report. Customer experience also impacts customer retention by over 40% and provides opportunities to improve customer satisfaction and upsell other products and services.

  10. Risk Management: 6 Building Blocks To A Safer Fleet

    Fleet risk management is a complex operation that requires continuous effort to ensure all the necessary steps are being taken. Neglecting any vital details, either by accident or by design, can prove disastrous. Businesses that take a proactive approach to monitoring and controlling risk tend to be forward thinking, more adaptable to change and therefore more robust. Today, technology plays a significant part in this process, and here we explain how technological solutions help sustain an effective fleet risk management strategy.