Field Service Software Resource Center Field Service Software Resource Center


Discover Why Field Service Companies Are Moving To Servitization Business Models
Discover Why Field Service Companies Are Moving To Servitization Business Models

Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.

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How 170-Year-Old BUNN Is Modernizing Service

BUNN has innovated service delivery with technologies including field service management, IoT, and AR.

How To Balance Technical And Soft Skills To Hire Great Field Technicians

Editor-In-Chief Sarah Nicastro talks one-on-one with Robb Origer of DISH about how field service hiring practices have evolved with the industry.

Selecting A Quality Program For Your Service Organization

Have you considered a formal service quality program?

Don’t Overcomplicate Innovation: Practical Advice To Embrace Change And Simplify Business Transformation

The pressure to innovate can feel overwhelming, but it doesn’t have to be.

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  • Rugged Mobility Is Getting A Reboot: What You Need To Know About The Next Generation Of Tablets, Handhelds, And Laptops For Field Service Applications

    Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.  

  • Service Fulfillment For The Connected Consumer
    Service Fulfillment For The Connected Consumer

    In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.

  • The State Of Service Parts Logistics: Practices, Trends, And Solutions
    The State Of Service Parts Logistics: Practices, Trends, And Solutions

    How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.

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  • Swyft For Mobile
    Swyft For Mobile

    Swyft for Mobile is a mobile application designed to optimize your agents in the field. Swyft for Mobile provides real-time customer data to field workers based on their current location, providing directions, contact names, customer information, and the reason they are visiting a specific customer.

  • Workforce Express
    Workforce Express

    Supporting connected customers in a digital world requires agility and speed. Meet customer demands and operational demands with CSG Workforce Express, the communication industry’s leading field service management platform. CSG Workforce Express accounts for all factors that impact field service in a given day, improving the customer experience and significantly empowering field resources to support the connected customers’ needs.

  • FieldAware

    Wonder what intelligent Field Service Automation could do for your business? Companies with 10 to 10,000 technicians can increase profitability, generate more revenue, simplify processes and reduce customer churn with FieldAware. We offer multiple licensing options (as well as a leasing program) designed to meet the unique needs of companies of all sizes.

  • Capriza

    Capriza transforms businesses to mobile, by simplifying and mobile-enabling the most critical workflows from any existing business application (e.g. SAP, Oracle, Salesforce, or custom built), delivered securely to any mobile device.

  • Policy Management Module
    Policy Management Module

    Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.

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Field Service Amelia Island August 27 - 29, 2018
Amelia Island, FL
Mobile World Congress Americas September 12 - 14, 2018
Los Angeles, CA
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