For desk-bound office workers, having a corporate email address is a given. For many of these workers, using email comprises a huge chunk of the day—often to their dismay. In stark contrast are deskless workers, the 2.7 billion-person strong portion of the global working population who don’t work from an office, don’t complete their work on a computer, and often, don’t have a company email address. Being able to communicate with employees that don’t have email can be quite the challenge.
UK Power Networks serves over eight million customers in the Greater London and south east areas. This large customer base depends on safe, reliable electric service. Recurring fires in underground cable pits posed a public hazard and caused power outages. The utility contracted Black & Veatch to rapidly inspect its facilities. Collector for ArcGIS enabled fast and accurate inspections and provided actionable data to help ensure the public's safety.
The utility industry changed more in the last 5 years than it did in the previous century. Those changes brought big data - the raw material containing valuable business insights. Utilities must use information effectively and foster collaboration with all their stakeholders. In this video, you'll learn how CoServ, one of the nation's largest co-op utilities, is using Esri technology and location intelligence to digitally transform their organization.
Learn how Fort Hill Natural Gas Authority uses the ArcGIS Platform to improve efficiencies company-wide.
WHUD uses the ArcGIS Platform as their cornerstone to get all the information they need on a daily, monthly and yearly basis.
Focus on these three things to make digital transformation possible.
Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.
In your quest to master the customer experience, consider this technology.
Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.
ServicePower enables field service organizations to deliver faster and smarter service to customers, through a unified FSM suite. The integrated modules enable the field service organization to drive exceptional customer experiences while improving operational performance every step of the way.
Tired of hearing about the promises of IoT? Looking for real and practical applications of IoT, relevant to field services? If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.
MiX Telematics (NYSE: MIXT), a leading global provider of fleet and mobile asset management solutions, announced that a large, diversified oilfield service company is implementing its premium fleet management solution across its entire fleet of 750 vehicles.
Nrby, pioneer of location-based awareness and productivity, today announced National Grid is using the Nrby platform to boost efficiencies of its wire down processes. Nrby transformed National Grid’s manual, paper-based reports into electronic, automated SmartForms.
Inseego Corp., a pioneer in 5G and intelligent IoT device-to-cloud solutions, has been selected by Tructyre Fleet Management, a Michelin Group company, to deploy its industry-leading Ctrack Fleet Management technology.
Durabook, the global brand fully owned by Twinhead International Corporation, has today introduced the most durable semi-rugged computer ever created. The Durabook S14I greatly exceeds all existing devices in its class in both drop height and IP ratings.
Trimble announced recently the launch of the Trimble Nomad 5 handheld computer—the next generation of its rugged Nomad series of handhelds.
Swyft Mobile for Field Service is a mobile application suite which facilitates more timely and accurate execution of customer field service orders, from assignment to invoicing.
Capriza transforms businesses to mobile, by simplifying and mobile-enabling the most critical workflows from any existing business application (e.g. SAP, Oracle, Salesforce, or custom built), delivered securely to any mobile device.
Create unlimited mobile forms that replicate your existing paper forms.
IFS Planning and Scheduling Optimization (IFS PSO) is designed to enable an organization to manage their mobile workforce more efficiently, facilitating higher productivity and improved adherence to customer commitments.
Swyft for Mobile is a mobile application designed to optimize your agents in the field. Swyft for Mobile provides real-time customer data to field workers based on their current location, providing directions, contact names, customer information, and the reason they are visiting a specific customer.