Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

Improving Your Retail Form Solutions
Improving Your Retail Form Solutions

As the pressure from competitors like Amazon and eBay continues to grow, many retail organizations are looking for new ways to reduce costs, increase revenue and optimize their overall customer service experience.  Large retail outlets like Blockbuster, Circuit City, and most recently ToysRUs, have been forced to close their doors over the past years because they were too slow to react to the ever-changing consumer landscape.

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REAL-WORLD CASE STUDIES

  • Inside Look: Halliburton’s Implementation of an End to End Solution
    Inside Look: Halliburton’s Implementation of an End to End Solution

    Inside Look: Halliburton’s Implementation Of An End To End Solution

  • How PG&E Improved Compliance And Job-Site Safety By Replacing Paper With Smart Mobile Forms
    How PG&E Improved Compliance And Job-Site Safety By Replacing Paper With Smart Mobile Forms

    We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.

  • PG&E Uses Form Automation Solutions As Mobile-First Front End To SAP-Based Enterprise Asset Management Solution
    PG&E Uses Form Automation Solutions As Mobile-First Front End To SAP-Based Enterprise Asset Management Solution

    We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.

  • How Mobility Helped Mar Cor Grow
    How Mobility Helped Mar Cor Grow

    When you’re aiming to guarantee technicians’ safety and build a stronger business, it’s important the information coming from the field is accurate and easy to collect. You don’t know what’s going on in the field without it, and your technicians have better things to do than filling out forms. So how do you collect and analyze detailed, complex data and apply it to support your technicians and your bottom line – without affecting efficiency in the field or in the office?

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Reverse Lifecycle Management: The Next Opportunity In Field Service

A better option has emerged for companies using disparate systems to manage reverse logistics.

Creating A Customer Experience That Drives Field Service Profitability

Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.

How Location Intelligence Drives Efficient Field Operations

Fully utilizing location data improves various field service functions.

4 Real-World Steps For Transforming From A Cost Center To A Profit Center

Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.

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FIELD TECHNOLOGIES WEBINARS

  • Customer Experience In Field Service: The Journey From Good To Great
    Customer Experience In Field Service: The Journey From Good To Great

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

  • Deliver Smarter Service To Your Customer

    What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?

  • Fix Your Technician Resource Gap

    70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • ClickSoftware ClickSchedule
    ClickSoftware ClickSchedule

    In today’s competitive marketplace, service businesses must constantly rethink how to best provide and improve the services they deliver. It’s a never-ending process. What’s best today risks becoming just “good enough” tomorrow.

  • Astea Alliance Tools: Alliance Links
    Astea Alliance Tools: Alliance Links

    Alliance Links provide the framework to exchange data and integrate Astea Alliance processes with a wide range of applications – such as for coordinating Alliance Logistics service parts inventory with ERP inventory, connecting remote equipment monitoring to Alliance Contact Center, and interfacing Alliance Mobile applications to wireless data transmission services.

  • Mobility
    Mobility

    You have a growing mobile workforce that depends on wireless connectivity to enterprise applications in order to perform those jobs at a high level. NetMotion Mobility® gives your workers reliable, secure wireless connectivity. And it gives you more control, so you can get the most out of your mobile investments.

  • SRM Scheduling
    SRM Scheduling The Scheduling software of CSDP’s SRM uses a highly configurable ranking system to optimize the scheduling of resources and parts for your service organization.
  • vx Field - Mobile Workforce Management
    vx Field - Mobile Workforce Management

    Plan, execute, and monitor short-term, dynamic events and long-term trends.

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