Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.
RJS Pest Management has decreased the time spent dispatching field technicians by 81 percent since adopting a new field service management system.
Inside Look: Halliburton’s Implementation Of An End To End Solution
We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.
Three practical solutions for the labor shortage problem
BUNN has innovated service delivery with technologies including field service management, IoT, and AR.
Editor-In-Chief Sarah Nicastro talks one-on-one with Robb Origer of DISH about how field service hiring practices have evolved with the industry.
Have you considered a formal service quality program?
The pressure to innovate can feel overwhelming, but it doesn’t have to be.
Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.
JLT Mobile Computers, a leading developer and manufacturer of reliable computers for demanding environments, will be attending InfoAg to showcase rugged mobile computers and IT solutions that address the precise requirements of major elements of the agricultural value chain.
Viewpoint, a Trimble company (NASDAQ: TRMB) and the established global leader in enterprise resource planning (ERP), project management and mobile solutions for the construction industry, today announced the availability of Viewpoint Team in Australia and New Zealand (ANZ).
Salesforce, the global leader in CRM, recently announced the next generation of Service Cloud Einstein, combining the world’s #1 CRM with guided processes and powerful artificial intelligence to transform the customer service experience.
Accruent, the world’s leading provider of physical resource management solutions, announced recently the global launch of the Accruent Academy Learning Center, a continuous training resource for customers.
Panasonic recently announced the industry’s first Smart Battery Warranty for its Toughbook range of rugged notebooks, tablets and handheld devices to help businesses automatically maintain mobile workforce productivity.
Swyft for Mobile is a mobile application designed to optimize your agents in the field. Swyft for Mobile provides real-time customer data to field workers based on their current location, providing directions, contact names, customer information, and the reason they are visiting a specific customer.
Supporting connected customers in a digital world requires agility and speed. Meet customer demands and operational demands with CSG Workforce Express, the communication industry’s leading field service management platform. CSG Workforce Express accounts for all factors that impact field service in a given day, improving the customer experience and significantly empowering field resources to support the connected customers’ needs.
Wonder what intelligent Field Service Automation could do for your business? Companies with 10 to 10,000 technicians can increase profitability, generate more revenue, simplify processes and reduce customer churn with FieldAware. We offer multiple licensing options (as well as a leasing program) designed to meet the unique needs of companies of all sizes.
Capriza transforms businesses to mobile, by simplifying and mobile-enabling the most critical workflows from any existing business application (e.g. SAP, Oracle, Salesforce, or custom built), delivered securely to any mobile device.
Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.