How to position your business for success in a connected, mobile, data-based world.
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
Fully utilizing location data improves various field service functions.
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
This transportation company saved $300,000 the first year its telematics solution was in place, which led to further innovation.
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Abaqus, Inc., a provider of the myGeoTracking cloud-hosted Field Service Automation Platform, today announced the launch of its certified load-tracking and supply chain support solution for the US Postal Service’s next generation Solution for Enterprise Asset Management (SEAM) TMS for freight brokers and 3PLs providing over-the-highway transportation of the US mail
Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor CloudSuite Field Service™. Infor CloudSuite Field Service is a fully integrated, end-to-end solution that gives equipment dealers, service and rental organizations advanced service-focused functionality along with company-wide access to data.
Petrosoft, a global leader in retail and downstream petroleum technology, announces it has won the Top Innovation Partner Award at the 2018 SAP SMB Innovation Summit.
EmployeeChannel, Inc. (https://www.employeechannelinc.com), a leading provider of intelligent workforce communication, today announced its spring release
InfiniDome Ltd. (Previously, GPSdome Ltd.), the GPS Cyber Company, announced a collaboration agreement with a US based system integrator, which provides fleet management solutions to Latin American and US truck fleets. The collaboration includes the integration of its GPSdome technology within the fleet management tracking unit. The new solution will protect against GPS jamming and spoofing attacks, as well as report such attacks back to the control center.
The KORE Complete Managed IoT Field Services Solutions.
Businesses with vehicles, equipment, and other high-value assets typically turn to GPS fleet tracking solutions with one of three issues: