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FEATURED THOUGHT LEADERSHIP

IoT In Field Service: Jump In With Both Feet Or Dip Your Toe?
IoT In Field Service: Jump In With Both Feet Or Dip Your Toe?

I’m getting ready to attend another IoT conference and as I’m reading through the speaker bios and descriptions of the sessions, I notice  how the dialogue in most field service circles has jumped into topics like IT/OT convergence, deep analytics, AI, AR, and DevOps success stories. As a “seasoned” field service guy, this seems like a lot of “IT speak” and it is costing companies a lot of money. The fact remains that, in 2017, 94 percent of companies actively spending on IoT deployments are not generating profits from that spend.

  • Developing Your IoT Framework
    Developing Your IoT Framework

    Many companies, across all industries, face challenges with the deployment of Internet of Things (IoT) solutions, driving them to continue to deploy "single-point solutions" that focus on the IoT technology and are limited in their business scope and results.

  • IoT Security Best Practices
    IoT Security Best Practices

    The Internet of Things (IoT) has taken center stage in our increasingly technological world. Connected devices are becoming more practical and affordable for mainstream consumers, as well as an integral part of many businesses. We trust M2M applications to transmit confidential and personal information, monitor valuable assets, and control mission- critical devices.

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FIELD TECHNOLOGIES MAGAZINE

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FIELD TECHNOLOGIES WEBINARS

  • Customer Experience In Field Service: The Journey From Good To Great

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

  • Deliver Smarter Service To Your Customer

    What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?

  • Fix Your Technician Resource Gap

    70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.

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SPECIAL REPORT

  • Real-World Advice For IoT Success
    Real-World Advice For IoT Success

    The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.

INDUSTRY NEWS

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