I’m getting ready to attend another IoT conference and as I’m reading through the speaker bios and descriptions of the sessions, I notice how the dialogue in most field service circles has jumped into topics like IT/OT convergence, deep analytics, AI, AR, and DevOps success stories. As a “seasoned” field service guy, this seems like a lot of “IT speak” and it is costing companies a lot of money. The fact remains that, in 2017, 94 percent of companies actively spending on IoT deployments are not generating profits from that spend.
Many companies, across all industries, face challenges with the deployment of Internet of Things (IoT) solutions, driving them to continue to deploy "single-point solutions" that focus on the IoT technology and are limited in their business scope and results.
The Internet of Things (IoT) has taken center stage in our increasingly technological world. Connected devices are becoming more practical and affordable for mainstream consumers, as well as an integral part of many businesses. We trust M2M applications to transmit confidential and personal information, monitor valuable assets, and control mission- critical devices.
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
To truly impact customer experience, view your service delivery from the customer vantage point.
GE Healthcare has increased service revenue by $10 million through its digital transformation efforts.
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Abaqus, Inc., a provider of the myGeoTracking cloud-hosted Field Service Automation Platform, today announced the launch of its certified load-tracking and supply chain support solution for the US Postal Service’s next generation Solution for Enterprise Asset Management (SEAM) TMS for freight brokers and 3PLs providing over-the-highway transportation of the US mail
Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor CloudSuite Field Service™. Infor CloudSuite Field Service is a fully integrated, end-to-end solution that gives equipment dealers, service and rental organizations advanced service-focused functionality along with company-wide access to data.