Xplore has been in the rugged mobility business for more than 20 years. In fact, we’re the only manufacturer that has exclusively designed and delivered rugged tablet-based mobility solutions for global industry for more than two decades. So, we know rugged. It isn’t something we “also” do like many other device manufacturers that also build and sell an extensive lineup of non-rugged or desktop computers, or even vacuum cleaners or air conditioners.
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.
Round Rock is a young and tech-oriented community, and that’s reflected in the city’s employees. There was a time when the IT department was responsible for identifying new technology, figuring out the process to implement it and bringing it to the many business units it supports.
“Smart Connected Farms” are no longer a great idea for the future, but a reality. The emergence of the Internet of Things (IoT) means farmers have access to more data than ever before, improving crop yields and overall operations. Gone are the days of estimation, as “smart connected” farm equipment can do everything from adjusting fertilizer output, optimizing plotted fields, and even analyzing the internal hydraulics of the asset for repair and maintenance.
To truly impact customer experience, view your service delivery from the customer vantage point.
GE Healthcare has increased service revenue by $10 million through its digital transformation efforts.
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Abaqus, Inc., a provider of the myGeoTracking cloud-hosted Field Service Automation Platform, today announced the launch of its certified load-tracking and supply chain support solution for the US Postal Service’s next generation Solution for Enterprise Asset Management (SEAM) TMS for freight brokers and 3PLs providing over-the-highway transportation of the US mail
Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor CloudSuite Field Service™. Infor CloudSuite Field Service is a fully integrated, end-to-end solution that gives equipment dealers, service and rental organizations advanced service-focused functionality along with company-wide access to data.
Petrosoft, a global leader in retail and downstream petroleum technology, announces it has won the Top Innovation Partner Award at the 2018 SAP SMB Innovation Summit.
EmployeeChannel, Inc. (https://www.employeechannelinc.com), a leading provider of intelligent workforce communication, today announced its spring release
InfiniDome Ltd. (Previously, GPSdome Ltd.), the GPS Cyber Company, announced a collaboration agreement with a US based system integrator, which provides fleet management solutions to Latin American and US truck fleets. The collaboration includes the integration of its GPSdome technology within the fleet management tracking unit. The new solution will protect against GPS jamming and spoofing attacks, as well as report such attacks back to the control center.